Returns and Refunds

Because we work with living plants, we cannot accept standard returns for change of mind. However, if something is wrong with your order, we will always try to help.

We are not able to accept returns in the following situations:

• Change of mind after the plant has arrived
• Preference for a different pattern of variegation
• Slight differences in size, shape or leaf count compared to the photos
• Minor cosmetic imperfections that do not affect overall plant health

Every plant is unique, especially variegated varieties. Natural variation is expected and is part of what makes these plants special.

If your plant arrives in poor condition, please contact us within 24 hours of delivery and provide:

• Your order number
• Clear photos of the plant
• Photos of the outer packaging and shipping label

If your plantlet declines within 7 days of dispatch, email us a photo and we will send a replacement with the next batch from the lab, so it may take a little time to reach you. A little leaf dieback inside a sealed bag is normal and is not a fault.

For rooted plants and cuttings, we will review each case individually and, depending on the situation, may offer:

• A replacement plant (if a similar plant is available), or
• A partial refund or store credit