Payment & Policies
We aim to make your shopping experience with BOTANISQ simple, secure and transparent. Below you’ll find information about payment methods, security, and key shop policies.
Accepted payment methods
We currently accept:
- Visa / Mastercard / American Express
- Apple Pay (where supported)
- Google Pay
- Shop Pay (if enabled)
- PayPal
All payments are processed securely through third-party providers such as Stripe or PayPal. We do not store your card details on our website.
Secure checkout
Our website uses SSL encryption to help protect your personal information, payment data and order details.
Pricing & currency
All prices are listed in GBP (£). Prices may occasionally change depending on supply, rarity and seasonal availability.
Key shop policies
- We only ship within the United Kingdom.
- Orders are dispatched within 48 hours (Monday–Wednesday).
- We send photos of your plant within 24 hours of purchase.
- Orders may be cancelled within 48 hours, if not yet dispatched.
- Once dispatched, orders cannot be cancelled.
If there is an issue with your order
If your plant arrives damaged or in poor condition, please contact us within 24 hours of delivery with:
- Clear photos of the plant
- Photos of packaging & shipping label
- Your order number
Privacy
We only collect information necessary to process your order and to communicate with you. We do not sell or rent your personal data to third parties.
Agreeing to our policies
By placing an order on our website, you agree to our Shipping, Returns & Refunds, and Payment & Privacy policies.
If you have any questions regarding payments, security or policies, please feel free to contact us – we’re always happy to help.