Customer Support
If you have any questions about your order, plant care, delivery, packaging, or anything else, we’re here to help. BOTANISQ is a small independent studio, and most orders are prepared and packed by one person, so your message will always be read by someone who genuinely works with your plants.
How to reach us
- Email: shop@botanisq.com
- We aim to reply within 48 hours on business days.
For order-related questions
Please include the following so we can assist you quickly:
- Your order number
- Name on the order
- Clear photos (if the issue relates to the plant or packaging)
If something goes wrong
If your plant arrives in poor condition, please contact us within 24 hours of delivery and provide:
- Unboxing photos of the plant
- Photos of the packaging
- Photo of the shipping label
- Your order number
Before contacting us
You may find quick answers in:
Because plants are living things, their appearance may change slightly over time. If you’re unsure how to care for a plant you purchased from us, please feel free to ask — we’re happy to help.